This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check ourNew Reviewer
Update by user Jun 06, 2022
I've been called a liar just so I could get free pizza. I was threatened to have the cops called on me for following the employees instructions on talking to the manager Cindy if I had any questions. I was scolded for constantly placing orders with Casey's and I was told that they are "passing me along" to another store like I'm some sort of piece of crap and as if I was the actual problem.
Original review posted by user Jun 06, 2022
They don't even deserve 1 star! I've never in my life have been treated by a manager life this.
I've been in the HR field for over 20 years. Had any of my staff, or even myself, done this, we'd be out of a job immediately! I place orders through the caseys app virtually every other day and spend roughly $250 to $300 a week between food, gas and alcohol. I have had nothing but problems with this store constantly making my pizza wrong.
I order the same exact thing everytime and instead of bacon, they are constantly putting Canadian bacon on, which is ham. They also never give my extra ingredients that I pay extra money for. I've never once been rude and never once complained. Due to the nonstop errors with my orders, which always requires me to waste more gas and my time and have to go out to pick up the replacement, I utilize the notes section in the pick up instructions field.
I put detailed instructions in my order to try and avoid their constant confusion. I placed an order there this evening, since I knew the girl that was working would make my pizza correctly. This was done and paid for through the app. I just received a phone call from the store telling me I'm no longer allowed to order pizza from them since "they can't seem to get my pizza right" I asked her why in the world was I being penalized and humiliated to staff when I'm the good paying and loyal customer, who isn't the one making the pizzas incorrectly!
I was told this was under the direction of the store manager Cindy and if I wanted food from Casey's then I need to call a different location. I legitimately have never been so humiliated in my life. Instead of her retraining and talking with her staff, and even perhaps labeling the containers for the ingredients better, she chose to scold me like a child, humiliate me to the staff there and refuse to serve me due to absolutely nothing that I did wrong and because she is a horrible manager who needs a different job! In addition to this, I now have to wait for them to cancel my order and wait for my money to be refunded which could take a week or so.
This is completely and utterly disrespectful and unacceptable. Most especially from a manager?!?! I also live in a very small town and news around here travels really fast. Absolutely disgusting.
This manager, Cindy, of course won't be in until Monday morning in which I will absolutely be confronting her. However in the meantime, I've already filed a formal complaint against the manager Cindy and the store with the Casey's corporate office. I will also be leaving this review everywhere I can in hopes of preventing this from happening to other good paying customers.
I won't be letting this go until there is a proper resolution...including a formal apology, from this manager, in front of her staff. Horrible business practice and bad representation of Casey's.
User's recommendation: STAY FAR AWAY!!!!!!!!!!! FYI - They also sell moldy food.
Monetary Loss: $35.
Preferred solution: I want a phone call from corporate to discuss the only acceptable resolution to me..
Caseys General Stores Pros: Good pizza when made correctly, Its across the street from where i live.
Caseys General Stores Cons: Horrible management, Moldy food, Terrible customer service, Poor employee training, Unprofessionalism.
Thank You for Your Reply! We are processing your message.