Caseys General Stores Phone Numbers and Emails

Toll-Free Number:

  • (866) 922-0767

Customer Service:

  • (515) 965-6100
  • (800) 582-2611

Caseys General Stores Email:

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Contact Information

Caseys General Stores Website:

Caseys General Stores Help Center:

Corporate Office Address:

Casey's Retail Company
One Se Convenience Blvd.
Ankeny, Iowa 50021
United States

Other Info (opening hours):

Casey's Guest Support Hours

Monday - Friday: 8:00 am - 7:00 pm Central

Saturday-Sunday: 11:00 am - 7:00 pm Central

Caseys General Stores Customer Service Reviews

1.9 / 5
Michael S Zdc
Employee complaint

Well I was discriminated against for my disability because honestly I may learn but it has to be hands on I can't retain the info if I just read it. Umm I'm...

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Ryan J Wlq
Cashier refused to allow me to apply my discount

The cashier didnt allow me to get my points due to not allowing me to enter my rewards number. They told me to call customer service and they were extremely...

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How Good is Caseys General Stores's Customer Service?

Creston Jin
Creston Jin
Feels Disappointed | Jun 08, 2023

Very disappointed. Was told I would get a car wash code to use while app is repaired, nothing sent

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Myson Ysb
Myson Ysb
Feels Disappointed | May 31, 2023

I was at the Danville store at 9 PM the other night and was filling up my car with gas and as I was doing so they started turning out the lights. I asked if I could still use the restroom because normally the store closes at 10:30 and I was told no the door was shut and my face and locked very rudely. Needless to say I will no longer be buying anything from your store with the way I was treated

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Isabel E Oyw
Isabel E Oyw
Feels Disappointed | May 22, 2023

Bad Customer Service on Fargo university

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Clary Vca
Clary Vca
Feels Disappointed | May 21, 2023

Casey's is a wonderful place except the one you put in Madison Indiana. They don't let you put in for your rewards . I will drive to scottsburg where they honor rewards customers. Really thought your new store in Madison would break the circle k monopoly, will wait for the new BP but I won't use your Madison Casey's again.

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Michael S Zdc
Michael S Zdc
Feels Disappointed | May 10, 2023

Very poor and I don't appreciate having my boss ask me if im gonna cry with as upset as I was about being yelled at 3 times in a month about the smallest thing like trays being washed or something not done as far as I'm concerned I was considered the go to guy if everybody else wanted to be lazy cuz they knew I would do it and not say no. Which is as far as I'm concerned taking advantage of me on to of being sexually harassed in the process of working there. So ya a bunch of what they call a bunch of crooked sum B's for real for real. I will never work for caseys again. Discrimination and sexual harassment is a.big thing with jobs. Not rocket science you don't do that.

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Mona Pdd
Mona Pdd
Feels Satisfied | May 10, 2023

The experience was a very pleasant experience as the concern I had was just taken care of right away AS IN five minutes,no sooner did I get off the phone, I received a call from corporate office that they were working on the problem

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Summary of Caseys General Stores Customer Service Calls

01:47 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Caseys General Stores?

Account Question:

  • “Trying to get my account”
  • “Problems with account”
  • “Can't log in to rewards”

Request for Information Question:

  • “Can't remember my Casey's rewards app, email or password”
  • “About my pizzas”
  • “Complaint about a store”

Employment Question:

  • “Payroll issues”
  • “Wages”
  • “Payroll”

Staff Question:

  • “It's about the service at a store in Minnesota”
  • “For I ask for help on one of your pumps the girl came out and help me then when she was done, I wouldn't say to get a cuppa coffee and the kitchen manager was yelling at her about helping me in front of about nine customers. at all. You never talk to”
  • “Complaint about manager”

Payments and Charges Question:

  • “Double charge in account”
  • “Charged for something I never got”
  • “I was charged the wrong amount for gas”

Cards Question:

  • “Gift card error code”
  • “My caseys rewards card”
  • “Credit card”

Product/ Service Question:

  • “Car wash redeem is not working”
  • “Offer is not working”
  • “Hostile work environment”

Shipping and Delivery Question:

  • “Delivery mistake”
  • “Okay I bought a $50 millionaire blowout ticket in Aurora Missouri at the northtown location I take it go back in there and they they get the money out of the safe they get the $500 and then they proceed to tell me they can only cash in $100 then that”
  • “I didn't get my paycheck”

Refund Question:

  • “Online order refund”
  • “I ordered a pizza for pickup and due to the snow storm the store is closed I want a refund or how do I go about getting my pizza”
  • “Refund”

Website/ Application Question:

  • “App”
  • “App issues”
  • “Your mobile site is in error”

Return/ Replace Question:

  • “Soft post not returned to account balance”
  • “Change”
  • “Tax returns.”

Activation/ Cancellation Question:

  • “Cancel my wage garnishment”
  • “Cancel an order”
  • “I was told to cancel a order because store was unable to fill the order”

Other Question:

  • “It's complicated”
  • “Problem with the app”
  • “To find # for Casey's N. 27 & Superior in Lincoln, NE”



Casey's General Stores, Inc. is a chain of convenience stores. The company was founded Donald Lamberti in 1959. Its headquarters is based in Ankeny, Iowa, United States. Casey's General Stores has more than 1,900 stores in 15 states including Arkansas, Missouri, South Dakota, North Dakota, and Wisconsin. They offer a wide selection of name brand food and drinks. It is possible to order pizza, burgers & sandwiches, bakery & sweets, salads, and appetizers. The stores provide special offers. It also sells Gift Cards and Car Wash certificates. The company has a Loyalty Program. Casey's General Stores is traded on the NASDAQ under the ticker symbol CASY.

Caseys General Stores reviews and complaints

Caseys General Stores is ranked 120 out of 440 in Food Stores category

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