Contact Caseys General Stores Customer Service
Caseys General Stores Phone Numbers and Emails
Toll-Free Number:
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(866) 922-0767
Customer Service:
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(515) 965-6100
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(800) 582-2611
Caseys General Stores Email:
How to Contact Caseys General Stores?
Most Popular Number:
| Total calls: 5 536 | Issues resolved: 165 | Last call: Mar 26, 2025 |
Caseys General Stores Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Caseys General Stores Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Caseys General Stores is 8669220767. 63% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 63% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Caseys General Stores may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Caseys General Stores Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Caseys General Stores is 8669220767. 63% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 63% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 2 minutes.
Be prepared for the call as Caseys General Stores may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Caseys General Stores mainly because of account, product/ service and request for information.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Caseys General Stores is caseysmobile@caseys.com.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Caseys General Stores Website:
Caseys General Stores Help Center:
Corporate Office Address:
Other Info (opening hours):
Casey's Guest Support Hours
Monday - Friday: 8:00 am - 7:00 pm Central
Saturday-Sunday: 11:00 am - 7:00 pm Central
Caseys General Stores Customer Service Reviews
Did help me at. I have straight out problem.
When you guys mess things up.So you guys do job at your end.
To straight out my problem that you guys did. I'll never stop in again.
Dear Casey's Customer Service,
For a couple years my husband and I have enjoyed your pizza and sometimes your coffee.
The last several times however I have been very disappointed in the service in Omaha. There are 4 Casey stores I've visited as I've done outdoor work around the city and all the them have a poor quality rating.
By mid morning there is no pizza available and no coffee with no one making efforts to refill things.
One store at 42nd and I80, I have tried to get coffee 5 different times and they have been out with the promise of getting things fixed.
5 times, in my opinion is a good effort. I gave up on that location.
Today I visited a location for an afternoon coffee and the machines were not refilled or working.
I'm starting to frequent a Quick Trip near me because I can get fresh coffee and food there.
It seems another great chain like Casey's has expanded too fast for quality anymore.
Sorry to see you go.
How Good is Caseys General Stores's Customer Service?
Satisfactory
Excellent knowledgable lady. Knew exactly how happened and resolved right away. Unlike clerk in Caseys who knew nothing and her manager wasnt there so she just sent me off very irritated and mad because 15 cents if my perks points were to expire today of my 55 cents and since I filled up would have lost them.
No number to call can't change my email n my phone number it won't take says I already have account
They took my money and cancled my order
Store manager is a liar and a dishonest person who steals hours and don’t show up to work when she is supposed to be there and she’s talks down to her employees
I called many times and they didn’t answer and my voicemails were not returned. The employee at the store hung up on me when I asked him to cancel my order because he told me that the oven was not working. He was smoking a white substance off a sheet of aluminum foil. I would be very concerned about this due to his hands making the food you eat are the same hands that he is smoking drugs with. This is at the Kearney NE Casey’s on Talmidge st. I have had great experiences with the Casey’s on 25th ave. I won’t be able to do business with Casey’s due to the fact that customer service has not called me back.
Summary of Caseys General Stores Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Caseys General Stores?
Account Question:
- “Can log on to rewards”
- “Rewards”
- “Want to straighten out my account?”
Product/ Service Question:
- “Complaint”
- “Complaining about a thief employee”
- “Ordered online and no food was given, needing refund”
Request for Information Question:
- “Donation request follow up”
- “To find out why I'm not rehireable”
- “About my rewards”
Employment Question:
- “Payroll”
- “Former employee attempting to acquire the w-2 that by law should have been in my hands already”
- “W2”
Staff Question:
- “Poor customer service”
- “Customer service”
- “Rude customer service”
Payments and Charges Question:
- “I was triple charged at the store”
- “I was charged $40 USD to use an air pump”
- “Add receipts”
Cards Question:
- “My money hasn't went back on my card yet”
- “Hold on my card”
- “Gift card”
Shipping and Delivery Question:
- “The management cannot get there stuff together. They are super rude and screams at customers just cause everybody likes the caramel iced coffee they have refused to put any more out. They just took the button off so u can't squeeze any more out.im a”
- “No order delivered and a worker just hung up on me”
- “Didnt get perks off. Store cant do anything they said. They donrt know but I have pts that expire tomorrow.”
Website/ Application Question:
- “App assistance”
- “Application improper name default”
- “Can’t get into Casey’s app change my password”
Return/ Replace Question:
- “Change email address and phone number”
- “Changed email, can't log into my Casey's account”
- “Change my email”
Refund Question:
- “Refund”
- “Refund for customer”
- “I want a refund”
Activation/ Cancellation Question:
- “To have them cancel one account and help me get a new password. Please help me”
- “Want to cancel orders that never wrnt through”
- “Cancel order”
Other Question:
- “Pre authorization hold”
- “Bad Gas”
- “Donation”
Compare Caseys General Stores Customer Service To
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