Caseys General Stores Phone Numbers and Emails

Toll-Free Number:

  • (866) 922-0767

Customer Service:

  • (515) 965-6100
  • (800) 582-2611

Caseys General Stores Email:

Customer Service

Caseys General Stores Contact Information

Caseys General Stores Website:

Caseys General Stores Help Center:

Corporate Office Address:

Casey's Retail Company
One Se Convenience Blvd.
Ankeny, Iowa 50021
United States

Other Info (opening hours):

Casey's Guest Support Hours

Monday - Friday: 8:00 am - 7:00 pm Central

Saturday-Sunday: 11:00 am - 7:00 pm Central

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Caseys General Stores Rating Based on 490 Reviews

Rating details

2.3
more details
Customer service
Product or Service Quality
Location
Price Affordability

Rating stats

Rating trend

Summary of Caseys General Stores Customer Service Calls

3.7K TOTAL
CALLS
03:00 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Caseys General Stores Customer Service?

Account Question:

  • “Account help”
  • “Can't reset password”
  • “Issues with login on the app”

Request for Information Question:

  • “Upset about my points”
  • “Trying to find out about my husbands life insurance”
  • “Complaint about a store”

Employment Question:

  • “Have a problem with my paycheck”
  • “Paycheck”
  • “Payroll”

Staff Question:

  • “Staff member looking for accommodation form”
  • “Complaint about manager”
  • “Terrible service”

Payments and Charges Question:

  • “Dispute a debit charge”
  • “My check did not deposit”
  • “Double charged”

Cards Question:

  • “Because my card has been over charged”
  • “Money not put back on my card and having to pay cash”
  • “Card number was stolen”

Product/ Service Question:

  • “Although I I use Casey's convenience all the time for gas and food, I just noticed that my rewards account stopped logging points May 15,2022. I'm looking for some guidance.”
  • “My app isn't working right”
  • “Last day worked for company”

Shipping and Delivery Question:

  • “Did not get my free pizza”
  • “Didn't get my rewards points on a purchase”
  • “I have not received my first paycheck I work at the Casey's in elsberry Missouri and I was wondering why I have not received my paycheck”

Refund Question:

  • “Online order refund”
  • “Refund”
  • “My pizza was not cooked through all the way and I order it at 5:33pm and showed up to get it at 6:15 and the pizza was not even made yet when I showed up I would line a refund”

Return/ Replace Question:

  • “Where to pay a returned check”
  • Returnx
  • “Refused to replace wrong order”

Activation/ Cancellation Question:

  • “Cancel account”
  • “Because I was terminated today for something I did not do me and my nephew and for things that I know that's going on at the store and I can prove it”
  • “Cancel order problem”

Other Question:

  • “My pizza”
  • “Rewarss”
  • “Email”

About

Caseys General Stores Terms of Service
To read more: https://www.caseys.com/terms-and-conditions/
Caseys General Stores Privacy Policy
To read more: https://www.caseys.com/privacy-policy/
Top Caseys General Stores Services

Customer Care, Manager, Cashier

Top Caseys General Stores Products

Pizza, Sandwich, Taco Pizza

Caseys General Stores Pros and Cons

Pros: Convenient, Gas station, Near where i live, Location and availability, Great location

Cons: Management terrible, Bad management, Terrible customer service, Managment abilities, Horrible treatment

Summary

Casey's General Stores, Inc. is a chain of convenience stores. The company was founded Donald Lamberti in 1959. Its headquarters is based in Ankeny, Iowa, United States. Casey's General Stores has more than 1,900 stores in 15 states including Arkansas, Missouri, South Dakota, North Dakota, and Wisconsin. They offer a wide selection of name brand food and drinks. It is possible to order pizza, burgers & sandwiches, bakery & sweets, salads, and appetizers. The stores provide special offers. It also sells Gift Cards and Car Wash certificates. The company has a Loyalty Program. Casey's General Stores is traded on the NASDAQ under the ticker symbol CASY.

Caseys General Stores reviews and complaints

Caseys General Stores is ranked 120 out of 396 in Food Stores category

Area Served

USA

Payment Methods

VISA

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