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Contact Caseys General Stores Customer Service

Caseys General Stores Phone Numbers and Emails

Toll-Free Number:

  • (866) 922-0767
Call customer service

Customer Service:

  • (515) 965-6100
  • (800) 582-2611

Caseys General Stores Email:

Customer Service
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Caseys General Stores Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Caseys General Stores Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    87% phone 13% email

  • The best phone number to call Caseys General Stores is 8669220767. 63% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 63% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Caseys General Stores may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›

How to Contact Caseys General Stores?

Most Popular Number:

(866) 922-0767
Total calls: 5 654 Issues resolved: 170 Last call: Nov 3, 2025

You can contact Casey's phone number by calling their toll-free number, 1-866-922-0767, 24 hours, seven days a week. You can also reach support numbers dedicated to seamless customer service at 1-515-965-6100 and 1-800-582-2611.

Casey's corporate office phone numbers can be contacted during business hours. Casey’s customer service starts at 8:00 AM and ends at 7:00 PM Central time zone, Monday through Friday. On weekends, you can contact customer service to solve your problem or lodge Casey's corporate office complaints between 11:00 AM and 7:00 PM CT.

If you prefer email to phone, you can contact Casey's customer service in such a way. You can write the company's complaint and send it to caseysmobile@caseys.com. It will take two to three working days for Casey's corporate email team to review your concern and get back to you with a relevant solution to fix your problem. There's another way to receive Casey's email with your issue resolved. You can visit Casey's corporate website and navigate the 'Contact Us' webpage. On this webpage, you can fill out the form with your contact details and comments. You can either share your feedback or file a complaint. Once you submit the form, you will hear back from Casey's corporate office email address within 24 to 48 hours.

Case's General Stores has made getting in touch with Casey's customer service by introducing their very own app. To contact Casey's app support, download and install the app from either App Store or Google Play Store on your smartphone. Once the app is installed, log in and head to 'My Account'. You will get information regarding your account, transaction history, payment, and message record here. You can also locate the nearby Casey's corporate, drop a message, and contact customer service. Casey's app support ensures you can reach customer support any time of the day and get help. A perk of having the app is that you do not have to log in via your browser and get notified as soon as you receive Casey's customer service help.

PissedConsumer Club

Contact Information

Caseys General Stores Website:

Caseys General Stores Help Center:

Corporate Office Address:

Casey's Retail Company
One Se Convenience Blvd.
Ankeny, Iowa 50021
United States

Other Info (opening hours):

Casey's Guest Support Hours

Monday - Friday: 8:00 am - 7:00 pm Central

Saturday-Sunday: 11:00 am - 7:00 pm Central

More contact details

Caseys General Stores Customer Service Reviews

1.8 / 5
Poor
See all 1.8K reviews
Zombie A
App AND Web pages aren't working, NO customer service help
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Can't log in, app says "User Disabled" (on a NEW account that's never been logged in before), can't add a new account under a different Email because I have a new phone number that at one point belonged to ANOTHER user over A YEAR ago...so I dont have a way to change it because I no longer OWN the old number.
Customer service was LESS than helpful on the phone merely taking in the info, claiming their app and website WERE working (OF COURSE it works when your IN THE CORP BILDG) and EMAILING the same place I"ve ALREADY emailed and not heard anything from

Jack P Mve
Customer complaint

On 7 Feb aprrox 1015 am a employee named Millie (not sure of spelling) at your 27th and O St Lincoln NE location, summing up the encounter said I was lying about the size of my coffee refill, saying that's no small. I said you want to bet a free cup of coffee on it?

She replied I really don't care I responded why would I lie about a cup of coffee and you do care or you would have accepted my word on it being a small. After a few more back and fourths I said just give me my change, which she threw on the counter. At that point I asked for her name. I said you are a picture of customer service she replies your acting like a baby.

I said have a nice day Millie her reply I will now that your leaving. I travel all over SE Neb.

know pretty much each location of Caseys in the samll towns I visit (love the new Roosters Call). The bottom line is I felt that in not actually calling me a liar but by questioning my integrity over a cup of coffee and then starting to argue over it was crossing the customer service line.
Thank you for your time.

Ontario Hht
The app is horrible

How can the app not recognize my email address to reset password, but then not let me make a new account because the email is already in use??

Drevon Ijt
Guys ripping off my points.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Did help me at. I have straight out problem.

When you guys mess things up.So you guys do job at your end.

To straight out my problem that you guys did. I'll never stop in again.

How Good is Caseys General Stores's Customer Service?

Kyla Wyz
Kyla Wyz
Feels Disappointed | Sep 28, 2024

Satisfactory

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Marybelle Ocs
Marybelle Ocs
Feels Satisfied | Jul 28, 2024

Excellent knowledgable lady. Knew exactly how happened and resolved right away. Unlike clerk in Caseys who knew nothing and her manager wasnt there so she just sent me off very irritated and mad because 15 cents if my perks points were to expire today of my 55 cents and since I filled up would have lost them.

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Erykah Bpb
Erykah Bpb
Feels Disappointed | Jul 10, 2024

No number to call can't change my email n my phone number it won't take says I already have account

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Jeremiah S Gsu
Jeremiah S Gsu
Feels Disappointed | Jul 07, 2024

They took my money and cancled my order

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Shaleigh Btm
Shaleigh Btm
Feels Disappointed | Jun 14, 2024

Store manager is a liar and a dishonest person who steals hours and don’t show up to work when she is supposed to be there and she’s talks down to her employees

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Buddie Bix
Buddie Bix
Feels Disappointed | Jun 11, 2024

I called many times and they didn’t answer and my voicemails were not returned. The employee at the store hung up on me when I asked him to cancel my order because he told me that the oven was not working. He was smoking a white substance off a sheet of aluminum foil. I would be very concerned about this due to his hands making the food you eat are the same hands that he is smoking drugs with. This is at the Kearney NE Casey’s on Talmidge st. I have had great experiences with the Casey’s on 25th ave. I won’t be able to do business with Casey’s due to the fact that customer service has not called me back.

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Summary of Caseys General Stores Customer Service Calls

9K TOTAL
CALLS
01:13 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Caseys General Stores?

Account Question:

  • “Rewards”
  • “Issues with login on the app”
  • “Not able to login to my Casey’s rewards app”

Product/ Service Question:

  • “Complaint of the good stop employees of eldora iowa”
  • “Complain”
  • “How can employees work a day and a half straight”

Request for Information Question:

  • “To help log into my account”
  • “Question regarding store policy”
  • “Request my W2”

Employment Question:

  • “Payroll”
  • “Employment dates”
  • “Former employee attempting to acquire the w-2 that by law should have been in my hands already”

Staff Question:

  • “Rude employee”
  • “Rude employees”
  • “Refused service for no reason”

Payments and Charges Question:

  • “Charged twice”
  • “Pending transaction”
  • “Pending transaction, need held funds released”

Cards Question:

  • “Money not back on my card it's been a week”
  • “What time do you guys start selling Apple gift cards?”
  • “Looking into the Casey’s fund raiser card that has ten buy one large specialty get medium free for our legion auxiliary group”

Shipping and Delivery Question:

  • “Someone needs to investigate the mount Carmel ohio location”
  • “Wrong order”
  • “The management cannot get there stuff together. They are super rude and screams at customers just cause everybody likes the caramel iced coffee they have refused to put any more out. They just took the button off so u can't squeeze any more out.im a”

Website/ Application Question:

  • “Casey's app login”
  • “App problems”
  • “Need to get into my app because I forgot my password”

Return/ Replace Question:

  • “Return”
  • “I need to change my phone number and email address I have new email and phone number and would like to get back into my account”
  • “Change email address and phone number”

Refund Question:

  • “Refund”
  • “Refund for customer”
  • “I want a refund”

Activation/ Cancellation Question:

  • “To have them cancel one account and help me get a new password. Please help me”
  • “Want to cancel orders that never wrnt through”
  • “Cancel order”

Other Question:

  • “Your new management at the Mendota Illinois store is destroying your brand.”
  • “Bad experience”
  • “I am having trouble signing into the Casey's app”

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