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Caseys General Stores - Absolutely Horrible Management!
Update by user Jun 06, 2022

I've been called a liar just so I could get free pizza. I was threatened to have the cops called on me for following the employees instructions on talking to the manager Cindy if I had any questions. I was scolded for constantly placing orders with Casey's and I was...

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11 comments
#2192130

I hope tgat that restaurant burns down and alm the employee and Cindy are badly burned and paralyzed in the fire they are parasites and deserve to suffer and be paralyzed for life they are crap not ne

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ID
#3643683 Review #3643683 is a subjective opinion of poster.
Location
Geneseo, Illinois
Product
Caseys General Stores Pizza
Pros
  • Its across the street from where i live
Cons
  • Poor customer service
  • Poor employee training
  • Moldy food
Loss
$35
Preferred solution
I wants a phone call to discuss the only acceptable solution

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New Reviewer
Order Number.##06355**** Order placed 5:39 Saturday June 25. Payed$$26.73 Showed up to get my pizza & wings at my expected time only to hear that had not started it. Gave the guy the benefit of the doubt. He lead me to believe he was starting order then. Came back for...
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ID
#3705381 Review #3705381 is a subjective opinion of poster.
Location
Carlisle, Iowa
Pros
  • Near where i live
Cons
  • This experience makes me hesitant to go into the store
Loss
$27
Preferred solution
Full refund
New Reviewer

Because my card has been over charged

Caseys General Stores - Because my card has been over charged
Sp nt 8.88 was charged 37.63 still have not been refunded my money. Every time I have called my call is disconnecting. Called several different numbers.
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ID
#3705256 Review #3705256 is a subjective opinion of poster.
Location
Des Moines, Iowa
Pros
  • Convenient
Cons
  • Very poor assistance
Loss
$38
Preferred solution
Full refund
New Reviewer

Can't get answers from a robot

Caseys General Stores - Can't get answers from a robot
Caseys General Stores - Can't get answers from a robot
I have a gift card I know my mom did not use. She found it in a purse with the receipt wrapped around it just like it was in her birthday card. It has a zero balance because of the $2 taken off of it each month! I cant talk to a person. I want to know what I can do about getting the balance put back on her card. It is totally unfair to take money off of a card if it isnt used. Call me 1-64*-***-****. Thank you

User's recommendation: Don’t buy gift cards to Casey’s. They take a service fee off the card.

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ID
#3702420 Review #3702420 is a subjective opinion of poster.
Location
Thayer, Iowa
Loss
$25
Preferred solution
Balance put back on the card or issue a new card.
New Reviewer
There was a lady in the store around lunchtime today with a bunch of scratch off tickets that she wanted checked. The cashier called up the manager to help as it was very busy in the store with it being lunchtime. The manager checked all of her tickets for her. The...
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ID
#3698940 Review #3698940 is a subjective opinion of poster.
Location
Brookston, Indiana
Pros
  • Clean friendly store

Quality of store management at New Madrid Missouri store you have a main manager call the store order food then have a employee leave on company time to deliver to there home Chrissy

Other employee bring child to work with them running around the store knocking product out of customer hands into kitchen area there is only a couple that do there job why others push there work off on to the workers night shift is not clean something has to change Every employee is constantly on their phone except for two the sub part is very good workers for more information you may call 217 871 **** thank you Richard C0

User's recommendation: Speak up to corporate office because nothing will be done in store.

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ID
#3696367 Review #3696367 is a subjective opinion of poster.
Location
Springfield, Missouri

I can’t get in my email need it changed

Called they said they will email me over all the information. Thanks giving a call back. Now I can hopefully get the gas an food my children an I need. I need the $2.80 off the gallon of gas

User's recommendation: Yea.

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ID
#3693250 Review #3693250 is a subjective opinion of poster.
Location
Waterford Township, Michigan

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New Reviewer

Personal

I would like to speak to a human representative asap please. I'm having trouble with the app and need assistance

User's recommendation: Depends.

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ID
#3689720 Review #3689720 is a subjective opinion of poster.
Location
Ohio, Illinois
Preferred solution
A human to ask about the coupons

Double charged

Cashier don't know how be passionate and wait for card to to take when it directly said Processing. Even after bring up concern she still insisted we use other register.ended up being charged twice.now I have to wait 3-5 business fans to get my money back
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ID
#3686593 Review #3686593 is a subjective opinion of poster.
Location
Denver, Colorado
New Reviewer

App free pizza

I had a free pizza before the app was fixed and now its gone. I earned it thru purchase of other pizzas

User's recommendation: Maybe.

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ID
#3683643 Review #3683643 is a subjective opinion of poster.
Location
Cape Girardeau, Missouri
Loss
$16
Preferred solution
Deliver product or service ordered

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New Reviewer
Caseys General Stores - Caseys stole $400 of my money
Caseys General Stores - Caseys stole $400 of my money
I purchased a green dot visa card, to which I put $400 on. Got home only to try time and time again to activate the card, each time it saying card invalid. I went back and was told they could not give me back my money, I demanded to speak to a manager, which nobody...
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1 comment
#2198142

You demanded to speak to a manager. I guess your parents never taught you manners.

Please is a word to use. You are old enough to drive and yet you are too foolish to know the difference between rude and being told that they cannot do something. Besides you said that you demanded to speak to a manager.

Demanding is a rude behavior hypocrite. You treated them like they are disgusting when you made demands rather than ask politely for your money back.

ID
#3683135 Review #3683135 is a subjective opinion of poster.
Location
North Liberty, Iowa
Cons
  • Especially the employees and management
Loss
$403
Preferred solution
I want a refund and an apology. I am so appalled, I will be contacting law enforcement and my lawyer, this is theft! $400!

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New Reviewer

Closed store as people were at door

Beloit, ks store. At least 4 cars in parking lot. 5-6 people walking up to the door and the guy walked out and said they were closed and locked the door. Then as everyone was leaving they shut all the lights off
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ID
#3681948 Review #3681948 is a subjective opinion of poster.
Location
Hays, Kansas
Preferred solution
Apology
New Reviewer

Pumps not showing how much your paying per-gallon.location Casey's 1894 N hwy cc nixa ,mo

Pumps not showing how much your paying for gas per gallon..that's not for that Casey's at 1894 north hwy cc nixa,mo 65714,.. .. ..
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ID
#3681328 Review #3681328 is a subjective opinion of poster.
Location
Northview, Missouri
Preferred solution
Let the company propose a solution
New Reviewer

Question on rewards

Fraud on account, my rewards were used in Norman, Oklahoma...I live in Minnesota. Customer service was great and will work on getting my rewards back.
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ID
#3680739 Review #3680739 is a subjective opinion of poster.
Location
Moorhead, Minnesota
Loss
$50
Preferred solution
Full refund

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New Reviewer

Why r prices doubling at polo Illinois Casey's bread sticks went from $3 to $7 all prices we t way up WHY?

They had raised prices double ppl can't afford this plz lower prices $7 bread sticks almost as high as pizza they went up $2-3 also WHY?prices how it was an is at ones in town plz
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ID
#3670840 Review #3670840 is a subjective opinion of poster.
Location
New Berlin, Wisconsin
Loss
$5000
Preferred solution
Price reduction

Pissed

Well, I fell victim to your deceptive advertising, but it will never happen again,as I will never visit your stores again. I purchased two pcs. of pizza, at your Bolingbrook store, after seeing the sign 2 for $5, I handled them placed them in a bag, went to the counter the clerk totaled them up to $6.48, I mentioned they were supposed to be 2 for $5, and was informed that is the price with a reward card witch I don't have, any never will. I will throw caution to as many friends and family of your practices.
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ID
#3670602 Review #3670602 is a subjective opinion of poster.
Location
Chicago, Illinois
Cons
  • Deception

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